Buying guide

  1. Choose the section and then the product type (Dresses, Tops, Bottoms).
  2. View the products you are interested in and click on the photographs for zoom features for closer detail, available sizes, composition, reference code and price.
  3. Select an item of clothing and add it to your cart. You can then choose to continue shopping or to process order.
  4. If you would like to process your order you can do so by either Registering or Check-Out as a guest.
  5. Choose a delivery method.
  6. Select a payment method.
    We have two payment methods –

    Make an online bank transaction to our Maybank account (BH Label Trading 514271630848) and send us a payment receipt with order number in the subjected email OR Check out via PayPal with your credit / debit card.
  7. Confirm the order.
  8. You will receive an email confirming your order.

Delivery

1. How Long Will My Order Take To Arrive?
We ship via GDEX (GD EXPRESS SDN BHD) and your package should arrive within 1-3 business days within Malaysia.

For International shipping, kindly refer to No.3.

Orders will be shipped out when full payment is processed.

2. How Much Do I Pay For Delivery Service?
FREE DELIVERY OVER RM250 (FOR MALAYSIA ONLY)
Standard Delivery – West Malaysia (RM8) , East Malaysia (RM12)

3. International Shipping Fee.
International Delivery (3 – 5 days)
Singapore – $SGD11
Other parts of Asia – $USD30
Australia & New Zealand – $AUD48
USA & Canada – $USD47
United Kingdom – £32

Prices may differ due to changes in Malaysia Ringgit (RM) exchange rates with your country’s currency.

4. How Can I Track My Order?
You can track your order via GDEX with the tracking number provided in your purchase order once we’ve shipped out the items.

5. Address Changes After Shipment.
If there is a need on changing your delivery address after placing an order, please contact hey@badhabit.my immediately. As your goods ship within 24 hours, we will try our best to accommodate to the change of address as soon as possible, but if the order has left our warehouse, there is nothing we can do. In the case that we call GDEX to halt the package and change the address, you could be charged with fees that will require them to do so.

6. A Note On Delays.
Every order placed before 2:00 PM (MYT), Monday through to Friday will be shipped within 24 hours. However, BadHabit is unable to control the status of your shipment after it leaves our shipping department.

GDEX may incur delays due to weather or public holidays. International orders may take longer depending on customs, so please allow extra business days from the Standard / Express delivery option chosen.

Also, please note that inconsistencies in your order (such as differing billing and shipping addresses) may possibly delay your order. Please enter a valid phone number where you can be reached in your account information to avoid delays, in case one of our BadHabit representatives needs to reach you for more information.

7. Do You Do Returns/Exchange?
You may return items that are in the same condition as shipped out, unworn and unwashed – in exchange for another item. Your returned item must arrive at our office no later than 7 working days from the day you receive the item.

Returns/Exchange are only limited to full priced items.

Please be aware that if you choose to return your items, the returns costs are to be paid by the customer. However, the second delivery costs will be on us.

Contact us at hey@badhabit.my stating your reason for returning in exchange for another item of the same/higher price, with your Order Number, Name, Email and Contact Number.

We will then approve the exchange with a delivery address.

Returns/Exchange Steps:

  1. At your nearest post office, enclose a note with the item inside your parcel, stating your Order Number, Name, Email and Contact Number.
  2. Package your parcel securely.
  3. Email us at hey@badhabit.my with the subject “Returns #OrderNumber”; in the email please state your Name, Email and Contact Number, along with your parcel’s tracking info.
  4. Please ensure to keep you tracking number and postage receipt safe in case your return gets lost on its way to us. Please note that any lost returns will not be liable to us.

However, if you have received a faulty/incorrect item, please contact hey@badhabit.my, we will be more than happy to help you.